FAQ

Learn all about our process from beginning to end for your engagement ring, all in this handy PDF Guide to Engagement Rings.

Where is Foe & Dear based and made?
Our design studio in Gastown (Vancouver, Canada) that is open by appointment where you can chat about Custom Design, view our Ready to Ship Engagement Rings, try on Wedding Bands, or see our Fine Everyday Jewelry Collection -- book here! Our wedding and engagement jewelry is designed and made in Canada. Pricing is in Canadian dollars. 

Do you use conflict-free diamonds and gemstones?
Yes! One of the most important values at Foe & Dear is to make our pieces with the environment in mind. Read more about what your jewelry is made of here. 

Where can I see the jewelry in person?
See first question! Our Gastown studio is open by appointment, you can book a time here. Please be as specific as you can about what pieces you'd like to see when you book your appointment online. The Stockists page will link you to wonderful shops that carry our collection. It’s always best practice to contact the shop first if you’re looking for a specific piece, as all shops have a different assortment of the collection.

 

Ordering and Shipping

How long will my jewelry take to ship?
All fine jewelry is made to order, this way, we can reduce waste and you piece will be made just for you! Production time can take about 3-4 weeks, and shipping time will vary depending on where you're located. If there may be a delay with shipping your order, we will contact you immediately. Delivery times are outlined on our Shipping page. If you're in a rush, please contact us before placing your order online. :) 

How is my order shipped?
All jewelry is shipped Canada Post expedited mail with tracking and is insured up to $100. International purchases or orders exceeding $1000 will be shipped with Fedex or DHL and require a signature upon delivery. If you prefer another carrier or would like priority shipping, please email hello@foeanddear.com.

Do you ship internationally?
Yes. We ship everywhere!

Do you gift wrap?
Your item(s) will arrive individually packaged in custom Foe & Dear packaging ready for gift giving and will include a personal thank you note. If you would like the note to include a short personal message or would prefer that your receipt is not included in the package, please contact us after you place your order with your request.

Do you offer wholesale pricing?
We do work with wholesale accounts. Please contact us and include your shop details for more information.

 

Jewelry Care

How do I care for my jewelry?
We recommend gently washing your pieces with mild dish soap and a soft toothbrush. This is all you should need to brighten up the metal and make diamonds sparkle. Do not wear jewelry where chemicals are present, such as a pool or hot tub. For more info, please visit our Product Care page.

What if I need a ring sized?
We are happy to size rings for our customers for a charge plus return shipping within 60 days of purchase. The customer is responsible for safe shipping back to us for sizing. Please contact us if you need a ring sized for instructions on how to proceed. Note our Shipping page for updated timelines. 

 

Custom Work

Click through #FDforyourday to see a catalogue of our custom work.

How do I inquire or get the price of a custom Foe & Dear piece I saw online?
For inquiries on custom pieces, please email hello@foeanddear.com.

What if I want to alter an existing piece?
If you are interested in customizing an existing item in a different metal, different size, a different chain length, shape or type of stone, or different size, please contact us for a quote.

What if I'd like to design a piece from scratch?
Let’s make your jewelry dreams come true. Please email hello@foeanddear.com for more info.

How long does the custom design process take?
Custom Design - ~2 months from start to finish. If you're in a rush, we have our Create Your Own Ring Collection - ~4-5 weeks for production once you place your order online, and Ready to Ship Engagement Collection - ships within the week if you don't require sizing for those who are really in a pinch. ;)